Lucky Twice Casino Privacy Policy

1. Introduction

This Privacy Policy outlines how Lucky Twice Casino processes, collects, and protects personal information provided by users within the United Kingdom. The purpose of this document is to explain how data is handled when players register, access services, or interact with the website. Lucky Twice Casino operates under applicable UK and international data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

All users are advised to review this Privacy Policy before engaging with the casino platform. By using the services, players acknowledge that they understand the terms of personal data processing described herein. Lucky Twice Casino UK may update this Privacy Policy periodically to reflect regulatory changes, internal procedures, or operational requirements. Any modification becomes effective immediately after publication on the website.

Personal data includes any information that identifies or may identify a user. The processing of such data occurs only for legitimate business purposes, including compliance with legal obligations, service delivery, fraud prevention, and responsible gambling oversight.

The Privacy Policy applies to all registered users, website visitors, and individuals who communicate with Lucky Twice Casino through official channels. If a user disagrees with any term of this Privacy Policy, they are advised not to use the platform or its services.

2. Data Collection and Categories of Information

Lucky Twice Casino collects personal information necessary to operate legally, provide gaming services, verify identity, and maintain secure transactions. Data is collected directly from users during account registration, deposits, withdrawals, participation in promotions, and communications with customer support.

The categories of data collected include, but are not limited to:

• Identity data such as name, date of birth, and nationality
• Contact details such as email address, phone number, and residential address
• Financial information including payment method details and transaction records
• Account-related data including username, password, and gaming activity
• Technical data such as IP address, browser type, device identifiers, and operating system
• Communication data including messages or interactions with support services

Lucky Twice Casino may also collect information from third-party service providers, payment processors, or verification agencies to confirm user identity and prevent fraudulent activities.

All personal data is collected on a lawful basis, primarily to fulfil contractual obligations between the user and the casino, comply with regulatory standards, and maintain security. Data collection is limited to what is necessary and proportionate for the intended purpose.

The platform does not intentionally collect or process data from individuals under 18 years of age. Any discovered account linked to a minor is immediately suspended, and related data is erased according to legal requirements.

3. Purpose and Legal Basis for Processing Personal Data

Lucky Twice Casino processes user information for specific and legitimate purposes aligned with applicable data protection regulations. Each processing activity is carried out under an established legal basis as required by the UK GDPR.

The purposes for which data may be used include:

1. Account creation and management: To register and authenticate users, maintain accurate profiles, and provide access to gaming services.
2. Transaction processing: To enable deposits, withdrawals, and financial reconciliation through verified payment systems.
3. Compliance with legal obligations: To satisfy licensing, anti-money laundering (AML), counter-terrorist financing (CTF), and responsible gambling requirements.
4. Security and fraud prevention: To monitor suspicious activities and safeguard both the user and the casino against misuse or unauthorised access.
5. Marketing and communication: To send legally compliant promotional materials or service updates, subject to user consent.
6. Technical optimisation: To improve functionality, system performance, and user interface reliability.

The legal bases applied include the necessity of processing for contractual performance, compliance with legal obligations, legitimate business interests, and explicit consent from users for optional communications.

Personal data is not used for any purpose unrelated to the initial reason for collection unless additional consent is obtained. Lucky Twice Casino adopts internal review procedures to ensure that each processing activity is transparent, proportionate, and documented.

4. Data Retention and Storage Period

Lucky Twice Casino retains personal data only for as long as it is necessary to meet regulatory obligations or for legitimate operational purposes. Retention periods vary depending on the type of data and its use within the business.

The general retention schedule includes:

• Account information: Stored for the duration of the user’s registration and up to five years after closure, in line with anti-money laundering regulations.
• Financial records: Maintained for at least five years to meet accounting and legal reporting requirements.
• Customer communications: Retained for two years to handle disputes or regulatory inquiries.
• Technical logs: Preserved for a limited period to support operational monitoring and cybersecurity functions.
  

After expiration of the applicable retention period, personal data is securely deleted or anonymised to prevent identification. Deletion methods comply with recognised industry standards, ensuring that erased data cannot be reconstructed or accessed.

In cases where legal proceedings or regulatory reviews are ongoing, Lucky Twice Casino may extend data retention until resolution. All extensions are subject to internal approval and justification.

Data retention practices are reviewed regularly to ensure compliance with the UK GDPR’s data minimisation and storage limitation principles. Users may request information about specific retention durations relevant to their personal data.

5. Data Sharing and Disclosure

Lucky Twice Casino may disclose user information to selected third parties when necessary for legitimate business operations or legal compliance. Such sharing occurs under strict contractual and confidentiality terms to safeguard the integrity and privacy of user data.

Data may be shared with the following categories of recipients:

• Regulatory and licensing authorities such as the UK Gambling Commission or financial regulators
• Payment processors and financial institutions facilitating deposits and withdrawals
• Identity verification and fraud prevention agencies conducting compliance checks
• Technical service providers offering hosting, cybersecurity, or analytics infrastructure
• Marketing partners involved in promotional communications, subject to user consent
• Legal or tax consultants engaged in compliance and audit procedures

Lucky Twice Casino does not sell or rent personal data to third parties under any circumstances. All transfers are made under lawful processing bases and adhere to data protection standards consistent with the UK GDPR.

When transferring data outside the United Kingdom, Lucky Twice Casino implements appropriate safeguards such as Standard Contractual Clauses (SCCs) or other approved mechanisms to ensure that personal information remains protected under equivalent data protection standards.

6. User Rights Under Data Protection Law

Under the UK General Data Protection Regulation and the Data Protection Act 2018, individuals using Lucky Twice Casino have specific rights concerning their personal information. These rights ensure transparency, accountability, and user control over data collected and processed by the platform.

Users are entitled to exercise the following rights at any time:

1. Right of Access – Users can request confirmation of whether their personal data is being processed and obtain a copy of that data, along with details about its purpose and lawful basis.
2. Right to Rectification – If personal data is inaccurate or incomplete, users have the right to request correction or completion.
3. Right to Erasure – Also referred to as the “right to be forgotten,” this allows users to request deletion of their personal data where there is no lawful reason for retention.
4. Right to Restrict Processing – Users may request a temporary suspension of data processing while its accuracy or lawfulness is reviewed.
5. Right to Data Portability – Users can request the transfer of their personal information to another controller in a structured, commonly used, and machine-readable format.
6. Right to Object – Users have the right to object to the processing of their data based on legitimate interests, direct marketing, or profiling.
   
7. Right to Withdraw Consent – When processing relies on consent, users can withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, users must submit a written request to the Lucky Twice Casino Data Protection Officer (DPO) via the contact information provided in this Privacy Policy. Identification may be required to verify the request.

Lucky Twice Casino will respond to valid user requests within one month, as required by law. Complex or extensive requests may require an extension of up to two months, in which case the user will be notified. If a request is unfounded or excessive, the casino reserves the right to refuse or charge a reasonable administrative fee.

7. Data Security and Protection Measures

Lucky Twice Casino applies a combination of technical and organisational security measures to protect user information from unauthorised access, misuse, alteration, or destruction. Data security is a continuous process involving multiple layers of protection to comply with UK and international standards.

The implemented security controls include:

• Encryption technologies: All sensitive information, including login credentials and financial transactions, is encrypted using industry-standard protocols such as SSL/TLS.
• Access controls: Only authorised personnel have access to user data, based on role-based permissions.
• Firewalls and intrusion detection: The system monitors network activity to identify and block suspicious access attempts.
• Data minimisation: Collection and storage of personal data are limited to what is necessary for legal and operational reasons.
• Regular audits: Security systems and internal data management procedures are reviewed periodically to detect vulnerabilities.
• Incident response: A dedicated response framework is in place to address any suspected data breaches or unauthorised disclosures.
  

In the event of a data breach that may affect user rights or privacy, Lucky Twice Casino will notify affected individuals and relevant supervisory authorities as required under UK law.

Although every reasonable measure is taken to protect user information, no online system is entirely immune from risk. Users are encouraged to maintain strong, unique passwords and avoid sharing account credentials with others.

Lucky Twice Casino continuously monitors technological developments to enhance security and maintain compliance with evolving data protection standards.

8. Cookies and Tracking Technologies

Lucky Twice Casino uses cookies and other tracking technologies to support website functionality, analyse performance, and improve user interactions. Cookies are small text files placed on a user’s device that store limited data about website activity.

The casino utilises several types of cookies, including:

1. Essential cookies – Required for website operation, enabling secure login, session management, and core functionality.
2. Performance cookies – Used to analyse site usage, load times, and user navigation to optimise performance.
3. Functional cookies – Allow the site to remember user preferences, such as language or region settings.
4. Analytical and marketing cookies – Collect anonymised data for statistical reporting or, with consent, deliver promotional content relevant to user interests.
   

Users may control or disable cookies through their browser settings. However, certain cookies are essential for the website’s operation, and disabling them may restrict access to specific services or features.

Cookie data may be shared with analytics or advertising partners, subject to anonymisation or user consent. All third-party cookies are managed in compliance with applicable privacy standards.

Lucky Twice Casino maintains a detailed Cookie Policy outlining the full list of cookies in use, their purpose, and their lifespan. Users can review this information before accepting or modifying cookie preferences.

The casino uses cookies solely for lawful purposes related to site performance and regulatory compliance. Tracking tools are not used for invasive profiling or monitoring of individual users beyond the necessary scope.

9. Third-Party Links and External Services

The Lucky Twice Casino website may contain links to external websites, software, or promotional partners. These third-party platforms operate independently under their own privacy and security policies. Lucky Twice Casino does not assume responsibility for the data handling practices, accuracy, or reliability of content found on such external sites.

When users navigate to a third-party link, their personal data may be collected by that service under separate terms and conditions. It is the user’s responsibility to review and understand the privacy policies of those entities before providing any personal information.

Examples of third parties that may appear on the Lucky Twice Casino website include:

• Payment gateway providers offering secure deposit and withdrawal services
• Verification platforms conducting identity and anti-fraud checks
• Affiliate marketing networks promoting casino services
• Analytics providers offering performance metrics and technical insights
• Social media integrations enabling content sharing or community features

Lucky Twice Casino carefully selects its partners and performs due diligence to ensure compliance with applicable data protection standards. However, external links provided for convenience do not imply endorsement, control, or partnership unless explicitly stated.

Users who interact with third-party content do so at their own discretion. Any subsequent communication or transaction with these entities falls outside the scope of Lucky Twice Casino’s responsibility.

To enhance security, Lucky Twice Casino employs monitoring tools that detect and prevent unauthorised third-party redirections or phishing attempts. Users are encouraged to report any suspicious or misleading links encountered while using the site.