Lucky Twice Casino Support Contacts for UK Players

Contacting the Support Team by Phone

For players who prefer speaking directly with a representative, LuckyTwice Casino UK offers a dedicated phone line for UK customers. Calls are handled by trained agents who can address issues such as verification, deposits, withdrawals or responsible gambling limits. The phone service is available every day from 9:00 AM to 10:00 PM GMT. When calling, players may be asked to confirm their username or registered email to verify their identity before discussing account details.

• Phone number: +44 203 769 3331

This number is charged according to standard local rates. Players calling from outside the UK may incur international fees, so using an internet-based option such as live chat or email could be more cost-effective.

Contacting the Support Team by Email

For non-urgent questions, technical requests or document verification, players can reach the casino by email. This method is suitable for providing attachments such as ID copies or payment proof. The team usually replies within 24 hours on business days. Messages should include the player’s username, subject and a short description of the issue to speed up the response process.

• Email address: [email protected]

Players are advised to use the same email they registered with on the platform to help the support team locate the correct account quickly. Emails are stored securely according to the platform’s data protection policy.

Using the Feedback Form on the Website

Lucky Twice Casino also includes an online contact form found in the footer of the website under the “Support” or “Contact Us” section. The form is a simple way to submit a message without opening a separate email client. Users only need to enter their name, email address and a short summary of their concern. Once submitted, the support department receives the message directly, and players typically receive an answer within 12 to 24 hours.

This method is especially convenient for players who want to communicate while logged into their accounts. The form automatically links the message to the customer’s profile, allowing the team to review recent activity or transactions before responding.

Reaching Support via Live Chat

The live chat feature provides the fastest way to get help at Lucky Twice Casino. It is available 24/7, including weekends and holidays. Players can open the chat window by clicking the “Chat” icon displayed on the bottom right corner of the site. After selecting a topic and entering a name or username, a support agent joins the conversation in real time.

Live chat is best for immediate questions about bonuses, payment methods, or technical problems. It also allows players to share screenshots or transaction IDs directly in the chat window. The agents are trained to provide step-by-step instructions and can transfer the conversation to a specialist if the issue requires detailed review.